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Co-worker report summary

Triodos Bank’s social policy is based on a belief that an organisation can only develop in a positive sense if its co-workers have the room and opportunity for professional and personal development. Key aspects of this vision are authenticity, cooperation, entrepreneurship and a professional, commercial attitude.

Achievements in 2012

In 2012 Triodos Bank has proved to be an attractive, reliable employer at the heart of important developments in society. Many people not only want to become Triodos Bank customers, they also want to help to positively contribute to society by working for the organisation itself.

In total Triodos Bank recruited 144 co-workers in the branches and business units in 2012. This is a gross figure taking into account the replacement of leavers and recruitment for short term assignments.

Triodos Bank arranges two meetings each year to support its organisational growth and to stimulate the engagement and involvement of co-workers: The extended International Management Council meeting focused on a deeper connection with Triodos Bank’s roots and ambition and prompted similar events within business units and at head office. 117 co-workers, across all levels and countries where Triodos Bank operates, also participated in The Netherlands-hosted annual Co-worker Conference, ‘Connecting in a Changing World’.


Co-workers’ connection with Triodos Bank’s mission, and the way its values are apparent in their daily work, is vitally important. This manifests itself in weekly, Monday morning meetings and a thorough induction process.

Various training modules and courses are organised, with both an international and local focus, within the Triodos Academy, including the values seminar, management development programme and visionary leadership programme, to help fulfil the potential of co-workers at all levels.

The total number of co-workers rose by 9% from 720 to 788 in 2012. The ratio of women to men remained virtually unchanged. In 2012, Triodos Bank employed 404 women (51.3%) and 384 men.

Triodos Bank aims for equal participation in its Board and management positions. The share of women in management positions improved and is now a healthy 42% (2011: 37%). A previously all-male Executive Board will change in 2013 with a new appointment as of 1 March. Triodos Bank will continue to pay attention to its gender balance, especially in commercial management positions.

Triodos Bank aims to keep its sickness rate below 3%. This rate increased to 3% in 2012 (2011: 2.2%), in part because of cases of long-term illness.

Triodos Bank’s Executive Board is composed so that it is able to perform its tasks effectively. As part of this effort, and as it does with all its boards and management positions, Triodos Bank aims to have a healthy balance of men and women in the Executive Board. In particular it aims to ensure that no more than 70% of its Executive Board seats are held by either gender. As of 1 March, 2013, this will be the case, with the appointment of a new Chief Operating Officer COO. The attrition rate increased slightly to 9.6% (2011: 8.8%) and is at a reasonable level in both the countries and business units.

In The Netherlands in 2012 the ratio between the maximum salary and the lowest salary was 9.4 (2011: 9.8). This ratio was lower in other countries due to the smaller size of the offices and because the Triodos Bank Executive Board is based at the head office in The Netherlands.

Triodos Bank highly values the involvement of co-workers in the organisation’s development. Currently a co-worker council exists in The Netherlands. The involvement of co-workers is ensured in other countries through formal and informal meetings between management and co-workers.

Prospects for 2013

Triodos Bank will continue to depend on high quality, motivated co-workers who stay with it over the long-term, for its future success, and expects growth in new co-workers to continue at about the same level in 2013. The Triodos Academy will continue to host the Values seminar and Management Development Programme, while the Visionary Leadership Program will be redesigned and improved. Attention will be paid to the development and training of commercial co-workers, especially in Business Banking. Triodos Bank aims to keep its attrition rate below 10% and maintain its illness rate at under 3%.

Given Triodos Bank’s international character and continuing growth, new technologies will improve co-worker communication and collaboration.

As the financial crisis continues, and individuals who work for banks increasingly look to pursue careers that are better aligned with their own values, Triodos Bank will continue to find new ways to recruit, select and train talented individuals.

As of 1 March 2013, Jellie Banga will be appointed as a member of the Executive Board of Triodos Bank, as Chief Operating Officer (COO). She will succeed Michael Jongeneel who was appointed as Managing Director of Triodos Investment Management earlier in 2012. Her broad experience will play an important role in the future development of Triodos Bank. Within it, she will be responsible for Operations, ICT and the international co-ordination of the organisation’s fast-growing Personal Banking activities.