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Prospects

The European branch network will continue to be at the heart of Triodos Bank’s efforts to grow sustainable banking and its impact, building a strong network of over 500,000 customers. It will further build on efforts to actively promote and extend the idea of values-based bank, and demonstrate how it can lead to long-term, deep-seated improvements in people’s quality of life.

In 2014 all Triodos Bank’s branches expect to develop further and grow organically. The focus will be on qualitative growth.

Triodos Bank Spain plans to maintain its position as a reference point for sustainable and ethical banking in the country, as the financial system starts to recover. It will increase its visibility in the market, further diversify its loans and grow its funds entrusted and customer numbers. As part of its proposition as a first bank, the branch will introduce a new platform to help broaden its services bringing multichannel services, including mobile banking, to its customers. It also plans to open six to eight new offices.

The Belgian branch will continue to build on the diversification of its loan portfolio, as will the other branches. It will extend its reach and impact in the Belgian market by opening a new, customer-facing office in Gent, and will expand its premises in Brussels.

Priorities for the UK branch in 2015 include focusing on developing a diverse, high impact loan book with key sectors including health care provision and rural housing associations. The branch will also continue to develop a personal current account for launch in early 2016. Bristol is the European Green Capital in 2015, and Triodos Bank will play an active role in this initiative. 2015 also marks the UK branch’s twentieth anniversary, with a special celebratory event planned for June.

The German branch plans to expand its retail product offering significantly, to increase fee income substantially by selling Triodos Sustainable Funds more actively and to acquire equity for local loan book growth by promoting depository receipts more strongly. Foundations and family offices will be targeted in particular. Loan growth is also expected to accelerate and new markets will be targeted such as sustainable real estate.

The main objective for Triodos Bank in the Netherlands will be to increase lending to small and medium-sized enterprises. Additional co-workers and systems will be invested in to support these efforts.

All these efforts will lead to increases in the number of personal customers, investors, and borrowers. Triodos Bank has become a medium-sized bank working in an increasingly regulated European context. It will embed improvements in governance implemented during 2014 and continue to focus on delivering long-term sustainable benefits local markets from a pan-European base.