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GRI content index

G4

Triodos Bank applies
the GRI G4 guidelines
at a comprehensive level.

Triodos Bank has used the guidelines of the Global Reporting Initiative (GRI) since 2001.

GRI was established in 1997 by the United Nations and the Coalition for Environmentally Responsible Economics (CERES). GRI wants to organise reporting on sustainability in a consistent manner and, in this way, make performance objective and comparison easier. Triodos Bank is an organisational stakeholder of GRI.

During 2013, GRI launched new G4 guidelines designed to make reporting both more relevant to the sustainability impact of the institution and more meaningful for its stakeholders. The main way this happens is by focusing on the issues that we and our stakeholders think are most important, or most ‘material’ to our work. We took this approach for the first time in 2013 and have developed it further, adopting the G4 guidelines in full in this report.

This year, for the first time, we have requested limited assurance on the Executive Board chapter, which includes 2014 impact data. KPMG Accountants N.V. also audited the Financial statements. For more information, please see the (PDF:) combined independent auditor’s and assurance report.

General Standard Disclosures

Strategy and analysis

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General Standard Disclosures

Standard Disclosure Title

Answer/links

 

 

 

G4-1

Provide a statement from the most senior decision-maker of the organisation (such as CEO, chair, or equivalent senior position) about the relevance of sustainability to the organisation and the organisation’s strategy for addressing sustainability.

Executive Board report

G4-2

Provide a description of key impacts, risks, and opportunities.

Executive Board report

(PDF:) Risk Management

Impact

 

 

 

Organisational profile

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General Standard Disclosures

Standard Disclosure Title

Answer/links

 

 

 

G4-3

Report the name of the organisation.

Triodos Bank N.V.

G4-4

Report the primary brands, products, and services.

Executive Board Report

G4-5

Report the location of the organisation’s headquarters.

Zeist

G4-6

Report the number of countries where the organisation operates, and names of countries where either the organisation has significant operations or that are specifically relevant to the sustainability topics covered in the report.

Triodos Group structure

G4-7

Report the nature of ownership and legal form.

Corporate Governance

G4-8

Report the markets served (including geographic breakdown, sectors served, and types of customers and beneficiaries).

Segment reporting

G4-9

Report the scale of the organisation.

Key figures

G4-10

Report the total number of employees by employment contract and gender.

Co-worker report

Co-worker figures

Report the total number of permanent employees by employment type and gender.

Co-worker report

Co-worker figures

Report the total workforce by employees and supervised workers and by gender.

Co-worker report

Co-worker figures

Report the total workforce by region and gender.

Co-worker report

Co-worker figures

Report whether a substantial portion of the organisation’s work is performed by workers who are legally recognized as self-employed, or by individuals other than employees or supervised workers, including employees and supervised employees of contractors.

Less than 5% of Triodos Banks' work is performed by workers who are legally recognized as self-employed, or by individuals other than employees or supervised workers, including employees and supervised employees of contractors.

Report any significant variations in employment numbers (such as seasonal variations in employment in the tourism or agricultural industries).

Triodos Bank does not have significant variations in employment numbers

G4-11

Report the percentage of total employees covered by collective bargaining agreements.

Co-worker report

Co-worker figures

G4-12

Describe the organisation’s supply chain.

Triodos Bank Business model: creating value

G4-13

Report any significant changes during the reporting period regarding the organisation’s size, structure, ownership, or its supply chain.

Executive Board Report

G4-14

Report whether and how the precautionary approach or principle is addressed by the organisation.

(PDF:) Risk Management

G4-15

List externally developed economic, environmental and social charters, principles, or other initiatives to which the organisation subscribes or which it endorses.

Corporate Governance

Stakeholder engagement

Overview networks and partners

G4-16

List memberships of associations (such as industry associations) and national or international advocacy organisations.

Overview networks and partners

 

 

 

Identified material aspects and boundaries

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General Standard Disclosures

Standard Disclosure Title

Answer/links

 

 

 

G4-17

List all entities included in the organisation’s consolidated financial statements or equivalent documents.

Report whether any entity included in the organisation’s consolidated financial statements or equivalent documents is not covered by the report.

About this report

G4-18

Explain the process for defining the report content and the Aspect Boundaries.

Explain how the organisation has implemented the Reporting Principles for Defining Report Content.

About this report

G4-19

List all the material Aspects identified in the process for defining report content.

Materiality analysis

G4-20

For each material Aspect, report the Aspect Boundary within the organisation.

Materiality analysis

About this report

G4-21

For each material Aspect, report the Aspect Boundary outside the organisation.

Materiality analysis

About this report

G4-22

Report the effect of any restatements of information provided in previous reports, and the reasons for such restatements.

Materiality analysis

About this report

G4-23

Report significant changes from previous reporting periods in the Scope and Aspect Boundaries.

Materiality analysis

About this report

 

 

 

Stakeholder engagement

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General Standard Disclosures

Standard Disclosure Title

Answer/links

 

 

 

G4-24

Provide a list of stakeholder groups engaged by the organisation.

Stakeholder engagement

G4-25

Report the basis for identification and selection of stakeholders with whom to engage.

Stakeholder engagement

G4-26

Report the organisation’s approach to stakeholder engagement, including frequency of engagement by type and by stakeholder group, and an indication of whether any of the engagement was undertaken specifically as part of the report preparation process.

Stakeholder engagement

G4-27

Report key topics and concerns that have been raised through stakeholder engagement, and how the organisation has responded to those key topics and concerns, including through its reporting. Report the stakeholder groups that raised each of the key topics and concerns.

Stakeholder engagement

Materiality analysis

 

 

 

Report profile

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General Standard Disclosures

Standard Disclosure Title

Answer/links

 

 

 

G4-28

Reporting period (such as fiscal or calendar year) for information provided.

1 January 2014 – 31 December 2014

G4-29

Date of most recent previous report (if any).

1 April 2014

G4-30

Reporting cycle (such as annual, biennial).

Annually

G4-31

Provide the contact point for questions regarding the report or its contents.

Adresses

G4-32

Report the ‘in accordance’ option the organisation has chosen.

Triodos reports according to the 'in accordance' option comprehensive

 

Report the GRI Content Index for the chosen option.

GRI Content Index online

 

Report the reference to the External Assurance Report, if the report has been externally assured. GRI recommends the use of external assurance but it is not a requirement to be ‘in accordance’ with the Guidelines.

Independent assurance report

G4-33

Report the organisation’s policy and current practice with regard to seeking external assurance for the report.

If not included in the assurance report accompanying the sustainability report, report the scope and basis of any external assurance provided.

Report the relationship between the organisation and the assurance providers.

Report whether the highest governance body or senior executives are involved in seeking assurance for the organisation’s sustainability report.

Independent assurance report

 

 

 

Governance

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General Standard Disclosures

Standard Disclosure Title

Answer/links

 

 

 

G4-34

Report the governance structure of the organisation, including committees of the highest governance body. Identify any committees responsible for decision-making on economic, environmental and social impacts.

Triodos Bank has a dual board structure. The daily management of Triodos Bank lies with the Executive Board. The supervisory function is entrusted with the Supervisory Board. The Executive Board is amongst others responisble for decisionmaking on economic, environmental and social impacts.

See: Corporate Governance

G4-35

Report the process for delegating authority for economic, environmental and social topics from the highest governance body to senior executives and other employees.

Through Triodos Bank's mission statement and Business Principles environmental and social issues are deeply ingrained in all layers of the organisation. Due to the relative modest size of Triodos Bank, there are no separate process for delegating authority for economic, environmental and social issues.

G4-36

Report whether the organisation has appointed an executive-level position or positions with responsibility for economic, environmental and social topics, and whether post holders report directly to the highest governance body.

Through Triodos Bank's mission statement and Business Principles environmental and social issues are deeply ingrained in all layers of the organisation. Due to the relative modest size of Triodos Bank, there are no separate process for delegating authority for economic, environmental and social issues. Due to the relative modest size of Triodos Bank, there are no separate executive-level positions for economic, environmental and social topics

G4-37

Report processes for consultation between stakeholders and the highest governance body on economic, environmental and social topics. If consultation is delegated, describe to whom and any feedback processes to the highest governance body.

The various stakeholders of Triodos Bank are consulted on a regular basis. For example: each Monday the “Monday morning meeting” for all co-workers is organised; each year a shareholders (and depository receipts) meeting is organised. Meetings with clients of Triodos Bank take place on a regular bases. Senior management is consulted quarterly in IMC meetings. According to its mission statement, Triodos Bank aims to help create a society that protects and promotes quality of life and considers human dignity to be of paramount importance. In its communication with stakeholders, the needs of society and the role that Triodos Bank can play in that respect (from an economic, environmental and social perspective) are on the agenda.

G4-38

Report the composition of the highest governance body and its committees.

Executive Board Report

Supervisory Board Report

G4-39

Report whether the Chair of the highest governance body is also an executive officer (and, if so, his or her function within the organisation’s management and the reasons for this arrangement).

Supervisory Board Report

G4-40

Report the nomination and selection processes for the highest governance body and its committees, and the criteria used for nominating and selecting highest governance body members.

The composition, functioning, appointment and succession of the Supervisory Board are described in the Supervisory Board Rules and the competence matrix for the Supervisory Board.

The composition of the Executive Board is such that the competences, knowledge and skills of its members guarantee the proper fulfilment of Triodos Bank’s management function. More information in respect of SB can be found in SB rules (on our website).

G4-41

Report processes for the highest governance body to ensure conflicts of interest are avoided and managed. Report whether conflicts of interest are disclosed to stakeholders.

Board of SAAT Report

Supervisory Board Principles (to be downloaded on our website)

G4-42

Report the highest governance body’s and senior executives’ roles in the development, approval, and updating of the organisation’s purpose, value or mission statements, strategies, policies, and goals related to economic, environmental and social impacts.

According to its mission statement (as described in the objects of the Articles of Association) Triodos Bank aims to help create a society that protects and promotes quality of life and considers human dignity to be of paramount importance. In its operations, the needs of society and the role that Triodos Bank can play in that respect (from an economic, environmental and social perspective) are constantly weighed. This has been elaborated in the business principles, a copy of which is available on our website. More details on the role of Supervisory Board and Executive Board can be found in the Articles of Association of Triodos Bank and the SB Rules, also available on the website of Triodos Bank.

G4-43

Report the measures taken to develop and enhance the highest governance body’s collective knowledge of economic, environmental and social topics.

Every year meetings between the Boards and external experts are organised with the objective of keeping up to date with developments in society and the sectors that have an impact on the operations of Triodos Bank. Both Members of the Supervisory Board and the Executive Board take part in these meetings. The issues addressed focus on current developments and relate to – amongst others – economic, environmental and social topics, as well as the misiion and values of Triodos Bank.

G4-44

Report the processes for evaluation of the highest governance body’s performance with respect to governance of economic, environmental and social topics. Report whether such evaluation is independent or not, and its frequency. Report whether such evaluation is a self-assessment.

Report actions taken in response to evaluation of the highest governance body’s performance with respect to governance of economic, environmental and social topics, including, as a minimum, changes in membership and organisational practice.

Each year The Supervisory Board discusses its own functioning and composition, the functioning of its committees, its individual members, and the conclusions that must be drawn on the basis thereof. Every other year this self evaluation is carried out under independent supervision. The involvement of each member of the Supervisory Board, the culture within the Supervisory Board and the relationship between the Supervisory Board and the Executive Board is part of this evaluation.

G4-45

Report the highest governance body’s role in the identification and management of economic, environmental and social impacts, risks, and opportunities. Include the highest governance body’s role in the implementation of due diligence processes.

Report whether stakeholder consultation is used to support the highest governance body’s identification and management of economic, environmental and social impacts, risks, and opportunities.

Identification of business opportunities and management of risks is part of the daily management task of the Executive Board. Opportunities with significant impact on Triodos Bank are discussed with Supervisory Board.

G4-46

Report the highest governance body’s role in reviewing the effectiveness of the organisation’s risk management processes for economic, environmental and social topics.

Under the responsibility of the CFO, there is a risk management organisation that is responsible for timely identification of material risks. Based on a holistic ERM Framework, the Head of Risk Management reports a holistic risk view to the Executive Board. The (quarterly) ERM reports are shared with the Supervisory Board. Important decisions are made by the Executive Board.

G4-47

Report the frequency of the highest governance body’s review of economic, environmental and social impacts, risks, and opportunities.

In principle, the Executive Board meets every week and the Supervisory Board 6 times per year. Environmental and social impacts of its decisions are integral part of its deliberations, due to the mission and values of Triodos Bank.

G4-48

Report the highest committee or position that formally reviews and approves the organisation’s sustainability report and ensures that all material Aspects are covered.

Triodos Bank has no separate sustainability report. The Integrated Annual Report (which includes a materiality analysis) is approved by the Executive Board and the Supervisory Board.

G4-49

Report the process for communicating critical concerns to the highest governance body.

The Triodos Group Whistleblower Policy (“Klokkenluidersregeling”) describes the procedures co-workers may use to anonymously or otherwise report alleged abuse within the organisation, and defines the rules and procedures for the proper handling of such allegations. A copy of the Triodos Group Whistleblower Policy is available on our website.

G4-50

Report the nature and total number of critical concerns that were communicated to the highest governance body and the mechanism(s) used to address and resolve them.

Supervisory Board Report

G4-51

Report the remuneration policies for the highest governance body and senior executives.

Report how performance criteria in the remuneration policy relate to the highest governance body’s and senior executives’ economic, environmental and social objectives.

Rules on remuneration are included in the International Remuneration Policy. This policy is approved by the Supervisory Board and the Dutch Central Bank and is fully compliant with Dutch and European legislation. An important element of Triodos Bank's remuneration policy is that it does not offer bonus or share option schemes to either its Board members or co-workers. Financial incentives are not considered an appropriate way to motivate and reward co-workers in a values-based bank. In addition, sustainability is by its very nature the result of a combined effort by team members aimed at both the short and long term.

G4-52

Report the process for determining remuneration. Report whether remuneration consultants are involved in determining remuneration and whether they are independent of management. Report any other relationships which the remuneration consultants have with the organisation.

The process for determining the remuneration is described in the International Remuneration Policy. An extract of this policy is avaiable on our website.

G4-53

a. Report how stakeholders’ views are sought and taken into account regarding remuneration, including the results of votes on remuneration policies and proposals, if applicable.

No stakeholder consultation involved.

G4-54

Report the ratio of the annual total compensation for the organisation’s highest-paid individual in each country of significant operations to the median annual total compensation for all employees (excluding the highest-paid individual) in the same country.

Co-worker report

G4-55

Report the ratio of percentage increase in annual total compensation for the organisation’s highest-paid individual in each country of significant operations to the median percentage increase in annual total compensation for all employees (excluding the highest-paid individual) in the same country.

Co-worker report

 

 

 

Ethics and integrity

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General Standard Disclosures

Standard Disclosure Title

Answer/links

 

 

 

G4-56

Describe the organisation’s values, principles, standards and norms of behavior such as codes of conduct and codes of ethics.

According to its mission statement, Triodos Bank aims to help create a society that protects and promotes quality of life and considers human dignity to be of paramount importance. In its operations, the needs of society and the role that Triodos Bank can play in that respect (from an economic, environmental and social perspective) are constantly weighed. This has been elaborated in the business principles, a copy of which is available on our website.

G4-57

Report the internal and external mechanisms for seeking advice on ethical and lawful behavior, and matters related to organisational integrity, such as helplines or advice lines.

Triodos Bank employees can consult a counselor and a complaints procedure is in place.

G4-58

Report the internal and external mechanisms for reporting concerns about unethical or unlawful behavior, and matters related to organisational integrity, such as escalation through line management, whistleblowing mechanisms or hotlines.

The Triodos Group Whistleblower Policy (“Klokkenluidersregeling”) gives co-workers the opportunity to anonymously or otherwise report alleged abuse within the organisation, and defines the rules and procedures for the proper handling of such allegations. A copy of the Triodos Group Whistleblower Policy is available on our website.

 

 

 

Specific standard disclosures

Category: Economic

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Specific Standard Disclosures

Standard Disclosure Title

Answer/links

 

 

 

Aspect: Economic Performance

G4-DMA

Generic Disclosures on Management Approach

Executive Board Report

Segment Reporting

Impact

G4-EC1

Direct economic value generated and distributed

Consolidated Financial Statements

G4-EC2

Financial implications and other risks and opportunities for the organisation's activities due to climate change

Executive Board Report

Triodos Investment Management Report

Lending by sector

G4-EC3

Coverage of the organisation's defined benefit plan obligations

(PDF:) Pension expenses and policy

G4-EC4

Financial assistance received from government

Triodos does not receive government funding

 

 

 

Aspect: Indirect Economic Impacts

G4-DMA

Generic Disclosures on Management Approach

Executive Board Report

Impact

G4-EC7

Development and impact of infrastructure investments and services supported

Executive Board Report

Impact

G4-EC8

Significant indirect economic impacts, including the extent of impacts

Executive Board Report

Impact

 

 

 

Category: Environmental

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Specific Standard Disclosures

Standard Disclosure Title

Answer/links

 

 

 

Material Aspect: Energy

G4-DMA

Generic Disclosures on Management Approach

Environmental report

G4-EN3

Energy consumption within the organisation

Environmental report

G4-EN4

Energy consumption outside of the organisation

Environmental report

G4-EN5

Energy intensity

Environmental report

G4-EN6

Reduction of energy consumption

Environmental report

G4-EN7

Reductions in energy requirements of products and services

Environmental report

 

 

 

Material Aspect: Emissions

G4-9

Generic Disclosures on Management Approach

Environmental report

G4-10

Direct greenhouse gas (GHG) emissions (Scope 1)

Environmental report

G4-11

Energy indirect greenhouse gas (GHG) emissions (Scope 2)

Environmental report

G4-12

Other indirect greenhouse gas (GHG) emissions (Scope 3)

Environmental report

G4-13

Greenhouse gas (GHG) emissions intensity

Environmental report

G4-14

Reduction of greenhouse gas (GHG) emissions

Environmental report

G4-15

Emissions of ozone-depleting substances (ODS)

Environmental report

G4-16

NOX, SOX, and other significant air emissions

Environmental report

 

 

 

Material Aspect: Products and Services

G4-DMA

Generic Disclosures on Management Approach

Environmental report

G4-EN27

Extent of impact mitigation of environmental impacts of products and services

Environmental report

G4-EN28

Percentage of products sold and their packaging materials that are reclaimed by category

Environmental report

 

 

 

Material Aspect: Products and Services

G4-DMA

Generic Disclosures on Management Approach

Environmental report

G4-EN29

Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with environmental laws and regulations

Environmental report

 

 

 

Material Aspect: Products and Services

G4-DMA

Generic Disclosures on Management Approach

Environmental report

G4-EN32

Percentage of new suppliers that were screened using environmental criteria

Sustainable Procurement Guidelines

Suppliers manual

G4-EN33

Significant actual and potential negative environmental impacts in the supply chain and actions taken

Sustainable Procurement Guidelines

 

 

 

Category: Social

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Specific Standard Disclosures

Standard Disclosure Title

Answer/links

 

 

 

Sub-Category: Labor Practices and Decent Work

 

 

 

Aspect: Employment

G4-DMA

Generic Disclosures on Management Approach

Co-worker report

G4-LA1

Total number and rates of new employee hires and employee turnover by age group, gender and region

Triodos Bank monitors the turnover of its co-workers closely, but does not report on the details of this percentage. We intended to report on employment type, employment contract and gender in 2014, but this has not been implemented yet. We intend to in 2015.

G4-LA2

Benefits provided to full-time employees that are not provided to temporary or part-time employees, by significant locations of operation

Terms and conditions of employment are the same for all co-workers in line with national legislation.

G4-LA3

Return to work and retention rates after parental leave, by gender

Triodos Bank monitors 'return to work and retention', but does not report on the details of this percentage. We intend to report on the details as well in 2015.

 

 

 

Aspect: Labor/Management Relations

G4-DMA

Generic Disclosures on Management Approach

Co-worker report

G4-LA4

Minimum notice periods regarding operational changes, including whether these are specified in collective agreements

Organisational changes have minimum impact due to the size of the organisation.

 

 

 

Aspect: Occupational Health and Safety

G4-DMA

Generic Disclosures on Management Approach

Co-worker report

G4-LA5

Percentage of total workforce represented in formal joint management-worker health and safety committees that help monitor and advise on occupational health and saftey programs

Almost all of Triodos Bank offices have a Health and Safety committee present in their office. Triodos Bank does not measure the percentage of co-workers represented in health and safety programmes.

G4-LA6

Type of injury and rates of injury, occupational diseases, lost days, and absenteeism, and total number of work-related fatalities, by region and by gender

The mentioned issues are not substantial within Triodos Bank. However work-related stress (absenteeism) could be. Triodos monitors this closely, but does not report on the details of this percentage. We intend to in 2015.

G4-LA7

Workers with high incidence or high risk of diseases related to their occupation

The mentioned issues are not substantial within Triodos Bank.

G4-LA8

Health and safety topics covered in formal agreements with trade unions

The mentioned issues are not substantial within Triodos Bank.

 

 

 

Aspect: Training and Education

G4-DMA

Generic Disclosures on Management Approach

Co-worker report

G4-LA9

Average hours of training per year per employee by gender, and by employee category

Co-worker report

Triodos Bank reports on training expenses per co-worker per year.

G4-LA10

Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings

Co-worker report

G4-LA11

Percentage of employees receiving regular performance and career development reviews, by gender and by employee category

All employees receive regular performance and career development reviews, like the so called mid- and end year reviews.

 

 

 

Aspect: Diversity and Equal Opportunity

G4-DMA

Generic Disclosures on Management Approach

Co-worker report

G4-LA12

Composition of governance bodies and breakdown of employees per employee category according to gender, age group, minority group membership, and other indicators of diversity

Co-worker report

Executive Board report

Board of SAAT report

Supervisory Board report

 

 

 

Aspect: Equal Remuneration for Women and Men

G4-DMA

Generic Disclosures on Management Approach

Co-worker report

G4-LA13

Ratio of basic salary and remuneration of women to men by employee category, by significant locations of operation

Triodos Bank applies the same salary scales for men and for women.

 

 

 

Aspect: Supplier Assessment for Labor Practices

G4-DMA

Generic Disclosures on Management Approach

Environmental report

Triodos Bank Business Principles (to be downloaded on our website)

G4-LA14

Percentage of new suppliers that were screened using labor practices criteria

Environmental Report: Outsourcing and Procurement

Triodos Bank's Lending and Investment Criteria:

Triodos Bank Lending Criteria

Triodos Bank Investment Strategy

G4-LA15

Significant actual and potential negative impacts for labor practices in the supply chain and actions taken

Not material

 

 

 

Sub-Category: Human Rights

 

 

 

Aspect: Investment

G4-DMA

Generic Disclosures on Management Approach

Environmental report

 

 

Triodos Bank Business Principles (to be downloaded on our website)

G4-HR1

Total number and percentage of significant investment agreements and contracts that include human rights clauses or that underwent human rights screening

Our Investment Criteria apply to all our investments. See our investment strategy and our Human Rights position paper to be downloaded on our website.

G4-HR2

Total hours of employee training on human rights policies or procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained

Respecting human rights is one of Triodos Bank's core business principles. The values of the organisation are adressed on numerous occassions. Triodos Bank does not actively measure the number of hours of training but reports on the average training expenses per co-worker.

 

 

 

Aspect: Non-Discrimination

G4-DMA

Generic Disclosures on Management Approach

Triodos Bank Business Principles (to be downloaded on our website)

G4-HR3

Total number of incidents of discrimination and corrective actions taken

No incidents of discrimination have taken place

 

 

 

Aspect: Supplier Human Rights Assessment

G4-DMA

Generic Disclosures on Management Approach

Triodos Business Principles (to be downloaded on our website)

Lending and Investment Criteria:

Triodos Bank Lending Criteria

Triodos Bank Investment Strategy

G4-HR10

Percentage of new suppliers that were screened using human rights criteria

Sustainable procurement guidelines

G4-HR11

Significant actual and potential negative human rights impacts in the supply chain and actions taken

There were no negative impacts

 

 

 

Sub-Category: Society

 

 

 

Aspect: Local Communities

G4-DMA

Generic Disclosures on Management Approach

Triodos Bank Business Principles (to be downloaded on our website)

G4-SO1

Percentage of operations with implemented local community engagement, impact assessments, and development programs

Executive Board Report

Impact chapter

G4-SO2

Operations with significant actual and potential negative impacts on local communities

Executive Board Report

Impact chapter

 

 

 

Aspect: Anti-Corruption

G4-DMA

Generic Disclosures on Management Approach

Triodos Bank Investment Criteria

G4-SO3

Total number and percentage of operations asessed for risks related to corruption and the significant risks identified

Our Risk Assesment and Policy deals with risks related to corruption. It is applicable to all business units of Triodos Bank.

 

 

Also see: Executive Board Report: Compliance and Integrity

G4-SO4

Communication and training on anti-corruption policies and procedures

Triodos Bank has internal policies, rules and procedures to guarantee that management complies with relevant laws and regulations regarding customers and business partners. In addition, the compliance department independently monitors the extent to which Triodos Bank complies with its rules and procedures. It does not monitor the percentage of employees trained in organisation's anti-corruption policies and procedures.

G4-SO5

Confirmed incidents of corruption and actions taken

No incidents of corruption

 

 

 

Aspect: Compliance

G4-DMA

Generic Disclosures on Management Approach

Corporate Governance

G4-SO8

Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations

No significant fines and non-monetary sanctions

 

 

 

Sub-Category: Product Responsibility

 

 

 

Aspect: Customer Health and Safety

G4-DMA

Generic Disclosures on Management Approach

Triodos Bank Business Principles (to be downloaded on our website)

Corporate Governance Report

G4-PR1

Percentage of significant product and service categories for which health and safety impacts are assessed for improvement

Triodos Bank is an internet based financial institution and due to these activities the impact of it's life cycle stages are minimal.

G4-PR2

Total number of incidents of non-compliance with regulations and voluntary codes concerning the health and safety impacts of products and services during their life cycle, by type of outcomes

There were no significant incidents in 2014

 

 

 

Aspect: Product and Service Labeling

G4-DMA

Generic Disclosures on Management Approach

Triodos Bank Business Principles (to be downloaded on our website)

G4-PR3

Type of product and service information required by the organisation's procedures for product and service information and labeling, and percentage of significant product and service categories subject to such information requirements

All our products and services are designed to deliver a specific social/environmental impact. Please see our

Corporate Governance Report

and our Lending and Investement criteria

Triodos Bank Lending Criteria

Triodos Bank Investment Strategy

for more information on compliance with procedures relating to sustainability.

G4-PR4

Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes

There were no significant incidents in 2014

G4-PR5

Results of surveys measuring customer satisfaction

Stakeholder Dialogue and customer statisfaction plays an important role in Triodos Bank's activities. Triodos Bank maintains strong relationships with its stakeholders. Statisfaction of customers is occasionally measured through survey's but Triodos Bank does not specifically report on its outcomes.

 

 

 

Aspect: Marketing Communications

G4-DMA

Generic Disclosures on Management Approach

Triodos Bank Business Principles (to be downloaded on our website)

G4-PR6

Sale of banned or disputed products

Not relevant for Triodos Bank

G4-PR7

Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship, by type of outcomes

There were no significant incidents in 2014

 

 

 

Aspect: Customer Privacy

G4-DMA

Generic Disclosures on Management Approach

Triodos Bank Business Principles (to be downloaded on our website)

Corporate Governance Report

G4-PR8

Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data

There were no significant incidents in 2014

 

 

 

Aspect: Compliance

G4-DMA

Generic Disclosures on Management Approach

Corporate Governance Report

G4-PR9

Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services

There were no significant fines in 2014

 

 

 

Specific sector disclosures

Financial Services Sector Disclosures

Download XLS

Financial Services Sector Disclosures

Standard Disclosure Title

Answer/links

 

 

 

FS1

Policies with specific environmental and social components applied to business lines.

All our products and services are designed to be sustainable.

Triodos Bank Business Principles (to be downloaded on our website)

Triodos Bank's Lending and Investment Criteria:

Triodos Bank Lending Criteria

Triodos Bank Investment Strategy

Sustainable Banking

FS2

Procedures for assessing and screening environmental and social risks in business lines.

Triodos Bank's Lending and Investment Criteria:

Triodos Bank Lending Criteria

Triodos Bank Investment Strategy

Environmental report

FS3

Processes for monitoring clients’ implementation of and compliance with environmental and social requirements included in agreements.

(PDF:) Risk management

Environmental report: Outsourcing and procurement

Triodos Bank's Lending and Investment Criteria:

Triodos Bank Lending Criteria

Triodos Bank Investment Strategy

FS4

Processes for improving staff competency to implement environmental and social.

Co-worker report

FS5

Interactions with clients/investees/business partners regarding environmental and social risks and opportunities.

Stakeholder engagement

Executive Board Report

(PDF:) Risk management

Corporate Governance

Our engagements efforts

FS6

Percentage of the portfolio for business lines by specific region, size and sector.

Segment reporting

FS7

Monetary value of products and services designed to deliver a specific social benefit.

All our products and services are designed to deliver a specific social/environmental impact.

Key figures

FS8

Monetary value of products and services designed to deliver a specific environmental benefit.

All our products and services are designed to deliver a specific social/environmental impact.

Key figures

FS9

Coverage and frequency of audits to assess implementation of environmental and social policies and risk assessment procedures.

All our products and services are designed to be sustainable. The regular audit principle is applicable, see

Executive Board Report

(PDF:) Risk management

FS10

Percentage and number of companies held in the institution’s portfolio with which the organisation has interacted on environmental or social issues.

Interaction on environmental and social issues are relevant to all of the companies we engage with. This is direct in dealing with organisations we finance and suppliers and managed through our Research department in relation to some investment funds, see the section of the website on our engagement activities:

Active engagement

FS11

Percentage of assets subject to positive and negative environmental or social screening.

All our assets are subject to screening on positive and negative sustainability criteria. See our

Lending and Investment criteria:

Triodos Bank Lending Criteria

Triodos Bank Investment Strategy

FS12

Voting policies applied to environmental or social issues for shares over which the reporting organization holds the right to vote shares or advises on voting.

Proxy voting policy