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Customers

Personal interaction between clients, entrepreneurs and co-workers offers the most powerful way to communicate Triodos Bank’s message. It makes its message visible and easily accessible. So, every year client events are organized in all the countries where Triodos Bank is active.

Clients, entrepreneurs and employees enjoy the opportunity to meet and discover how their money is put to work. Triodos Bank sets up workshops sharing dilemmas about who we finance, creating space for questions and discussion.

The bank’s personal clients are able to interact with the business Triodos Bank invests in. Customer satisfaction surveys take place each year to ask for feedback on a range of issues include the means of communication used to keep clients informed about the organisation’s vision, mission and projects. During a survey of business banking customers in most of the bank’s branches initiated in 2013, 66% of respondents agree, or strongly agreed that the process met their expectations in a positive way. 11% disagreed.

Co-workers meet business clients at a wide range of domestic and international events during the year, including Biofach (a major organic agriculture event in Germany), client days in all the branches, and special theme days enabling Triodos Bank’s boards and specialists to meet with clients from specific sectors.